Purchase, cancellation and privacy policy

Purchase

Each order allows up to 4 tickets, with each guest's name. After you register, seats are held for 2 hours for payment (single-payment credit card or Pix). If payment is not made in that window, the reservation is cancelled automatically. Sales close 24 hours before each edition. The event is for guests aged 18 and over, and photo ID may be requested at the door.

Cancellation and refunds

Cancellations requested up to 5 days before the event are fully refunded through the original payment method. After that, no refunds are issued, but the ticket may be transferred to someone else. Date or guest changes are subject to availability and handled by our team: just reply to the confirmation email or write to contato@eatgroup.com.br. If LITA needs to cancel or reschedule an edition, you may choose between a full refund and the new date.

Privacy (Brazil's LGPD)

We collect the buyer's name, email, phone, postcode and ID document, plus each guest's name, for two purposes: event access control and issuing the tax invoice. Phone and email are also used to send tickets, notices and reminders for the event purchased. News is only sent to those who opted in, and that consent can be withdrawn at any time. Card details are sent directly to Rede (Itaú), the payment processor, and are not stored in our systems. Personal data is kept for 12 months after the event and then anonymised, unless a legal or tax obligation requires otherwise. To access, correct or delete your data, write to contato@eatgroup.com.br.